Payments & Billing
Zennor sets which connection your clinic uses for new patient payments. You can see it, and set up the Razorpay details for it, in Settings > Payments (open Account Settings from your profile menu). Only Zennor can change the connection.
| Connection | Who collects the payment | How your clinic is paid |
|---|---|---|
| Platform Route | Zennor's Razorpay account | Razorpay Route transfers your share to your linked account |
| Clinic Direct | Your clinic's own Razorpay account | The money settles straight to your Razorpay account |
Saving Razorpay keys doesn't change your connection, and Zennor never silently switches to the other connection if yours isn't ready.
Getting ready
Complete the checklist shown for your connection. For Platform Route, the status reads Ready, Setup required, Verification required or Invalid, and checkout stays off until it shows Ready.
- Platform Route: complete linked-account onboarding and settlement approval. Razorpay reviews your business details, and how long that takes is set by Razorpay.
- Clinic Direct: under Save merchant credentials, enter a matching Razorpay Key ID and Key Secret and save the webhook secret. Add the webhook URL and events Zennor shows (in the same Razorpay Test or Live account). Then click Verify API access. For monthly auto-debit, complete the ₹1 check under Enable monthly auto-debit; with Live keys, this is a real ₹1 charge. Changing your keys means verifying again.
Test and Live are separate. A Test key can't show that your Live setup is ready.
What patients see
Patients get the same checkout whichever connection you use. They can pay by card, UPI, netbanking and any other method enabled on the Razorpay account that processes the payment.
Access to a purchase starts only once Zennor has confirmed the payment with Razorpay. If confirmation is still arriving, the order shows as Confirmation pending, and patients aren't asked to pay a second time while the first payment is unresolved.
Receipts
Zennor issues a payment receipt for each paid order, which you can download from the order in Sales & Orders. It isn't a GST tax invoice; if you need GST invoices, issue them from your accounting system. The clinic details printed on receipts come from Settings > Invoice Info.
Membership billing
- Monthly pay-once and yearly pay-once memberships are single payments for a fixed term.
- Monthly recurring memberships (automatic monthly renewal) are available only with a verified Clinic Direct connection, and patients must agree to the recurring charge.
Platform Route clinics sell pay-once memberships. Changing your connection affects new purchases only; existing memberships keep the connection they were bought with.
Cancelling a recurring membership stops future renewals. It doesn't refund the current period, and the patient keeps access until the end of what they've paid for. See the Membership Lifecycle.
Refunds
Refund from the order in Sales & Orders. Only owners and trusted partners can refund. You can refund all or part of an order and choose whether the patient keeps their unused sessions; see Sales & Orders for the steps. Refunds always go back through the same Razorpay account that took the payment, even if you've since changed your connection or keys.
If a payment or refund is still being confirmed, wait for Zennor to update the order. Don't edit payment records by hand or ask the patient to pay again while an earlier result is unresolved.
Payouts
Clinic payouts come from Razorpay: Route transfers for Platform Route clinics, or your own Razorpay settlements for Clinic Direct. Zennor no longer handles manual bank payout requests.