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The Patient App

Your custom iOS and Android app is the digital storefront for your clinic. Zennor allows you to configure exactly how this looks and feels to your patients directly from the App Builder.

1. Branding & Theming​

Ensure your app matches your clinic's aesthetic:

  • App Icon & Splash Screen: Update your logo and the initial loading screen image in the App Information tab.
  • Color Palette: Set your Primary and Secondary brand colors. These automatically apply to buttons, headers, and highlights.
  • Typography: Choose a font style that aligns with your brand guidelines.

[!INFO] Publishing Updates Content and color changes are instantly reflected in the app. However, changes to the App Icon or Splash Screen require a new app store bundle to be submitted and reviewed by Apple/Google. Reach out to the Zennor team to trigger a store update.

2. Dynamic Home Screen Configuration​

You control the patient's home screen using dynamic widgets in the Admin Panel:

  • Hero Banner / Flash Sale: Pin a high-impact promotional graphic to the top of the feed.
  • My Memberships: Shows the patient their current active perks and available treatments.
  • Rewards Wallet: Displays their current point balance.
  • Featured Treatments: A horizontal scrolling list of specific treatments you have tagged as "Featured".
  • Upcoming Appointments: Reminds the patient of their next scheduled visit.

3. Patient Authentication & Access​

Patients can access the app securely using phone number authentication:

  • OTP Login: Patients enter their phone number and receive a One-Time Password via SMS to log in securely.
  • Clinic QR Code: Clinics can place their unique App Download QR code at the front desk. When scanned, it automatically links the patient's new account to your specific clinic instance.

4. The Digital Storefront (E-Commerce)​

Patients can browse your comprehensive list of Treatments, view images, read descriptions, and add packages to their cart. They can securely check out using Razorpay (via Cards, UPI, or Netbanking) or apply their accumulated Loyalty Points.

5. Push Notifications & Communication​

The app includes a built-in notification engine to send announcements and reminders directly to your patients' devices.

Navigate to the Marketing tab in the Admin Panel to send:

  • Manual Broadcasts: e.g., "We have 3 cancellation slots open this afternoon for Hydrafacials!"
  • Automated Triggers: Birthday wishes, membership renewal reminders, and referral rewards.

[!NOTE] Device Permissions Push notifications are strictly dependent on the patient granting permission at the OS level (iOS/Android). If a patient declines notifications, they will not receive push broadcasts, though they can still see Offers inside the app.

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