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The Patient App

Patients use the Zennor app on iOS and Android to browse your treatments, buy memberships, collect rewards and hear from your clinic. Once a patient joins your clinic, the app shows your branding throughout.

1. Branding​

Open App Builder > App Setup to set:

  • Clinic display name and clinic logo

  • Brand colour: pick your own or start from a curated preset. It's used for buttons, headers and highlights, and a soft tint for backgrounds is worked out from it automatically. App Setup shows whether white button text will be readable, and won't save a colour that's too light.

  • Home screen heroes: full-width images at the top of the home screen. The app shows the image only, so put any text in the image itself.

  • Typography: choose one of five heading and body pairings: Classic Luxe, Editorial, Couture, Modern Serif or Clean Modern. Patients see a new pairing the next time they fully reopen the app.

A live preview shows how your brand will look, and changes reach patients' apps when you save.

App icon

Offering your clinic's theme icon on the patient's home screen is a Growth plan feature, and it is set up by the Zennor team. A brand-new icon needs an app update from the App Store or Google Play, so email support@zennor.app well before you need it.

2. The home screen​

The home screen can show:

  • Hero carousel: large images at the top, configured in App Setup under Home screen heroes
  • Promotions, including your flash-sale banner (see Offers)
  • Rewards progress: how close the patient is to their next reward
  • Educational articles you publish from App Setup
  • Testimonials and your clinic details

The app's bottom tabs are Home, Shop, Membership, Rewards and Profile. A round button next to the tabs opens the patient's Clinic pass, the personal QR code your front desk scans to check them in. See Front Desk & Check-ins.

Patients see their purchases under orders in the app. Each paid treatment package has its own QR code, which your front desk scans to use a session.

3. Signing in and joining your clinic​

  • Patients sign in with their phone number and a one-time code sent by SMS.
  • The first time they open the app, they choose your clinic by searching for its name.

4. Shopping and checkout​

Patients browse treatments, pick variations and check out through Razorpay by card, UPI, netbanking or any other method enabled for your payments. They can also use rewards and wallet credit at checkout. See Payments & Billing.

5. Notifications​

Send notifications from Broadcasts in the Admin Panel. Broadcasts and automations are included in the Growth plan.

  • Manual broadcasts: send now or schedule for later, to All Patients, Active Members or Recent Visitors, and optionally to one location. Example: "3 HydraFacial slots just opened this afternoon."

  • Automations: nudges Zennor sends for you once you switch them on. Every automation is off until you turn it on in Broadcasts, where you can also edit its title and message:

    AutomationWhen it's sent
    Abandoned Cart RecoveryAbout an hour after cart activity, if the patient hasn't bought
    Payment Recovery Follow-upAfter a checkout that wasn't completed
    Treatment Follow-up (1h)About an hour after a patient views a treatment, if they haven't bought it or added it to their cart
    New Reward UnlockedWhen new points unlock a reward
    Reward Expiring (24h Notice)About a day before an unlocked reward expires
    Reward Final 3-Hour UrgencyA last reminder shortly before the reward expires
    Membership Benefit AvailableWhen a member's included treatment refreshes for the new period
    Unused Wallet Cash BalanceA monthly reminder to spend unused clinic credit

    Cart and treatment follow-ups need patients to be on a recent version of the app.

To protect patients, promotional notifications:

  • reach only patients who allowed notifications on their phone and opted in to promotional messages;
  • are held during quiet hours (9 pm to 9 am, India time) and released in the morning. For a broadcast you can choose Override quiet hours and send immediately;
  • are limited to a set number of campaigns per day.

Patients who miss a notification can still see offers inside the app.

6. Support chat​

Patients can message your clinic from the app. Replies are handled by your team in the Support inbox. Support chat is included in the Growth plan.

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