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Getting Started with Zennor

Welcome to the Zennor platform! This is your operational checklist to get your clinic configured and ready to accept patients.

If you are looking for strategic advice on how to price your treatments or design a membership, please see our Playbooks section.

The 10-Step Setup Checklist​

Follow these steps in order before you launch the Zennor App to your patients.

1. Admin Login​

  • Access your dedicated clinic account.
  • Action: Go to admin.zennor.app and log in using your provided credentials.

2. Connect Razorpay​

  • To accept payments through your app and payment links, you must connect your gateway.
  • Action: Go to Settings > Payments & Billing, enter your Razorpay Key ID and Secret, and click Connect.
  • Read more: Payments & Billing

3. Build Your Treatment Menu​

  • Add the services your clinic offers so patients can browse and book them.
  • Action: Go to App Builder > Treatments. Add your treatments, categorise them, and upload clear, professional images.

4. Configure Rewards & Points​

  • Define how many points patients earn per ₹1 spent.
  • Action: Go to Settings > Loyalty & Rewards. Set your earning and redemption ratios.

5. Design Your Memberships​

  • Create the recurring subscriptions your patients will buy.
  • Action: Go to Memberships > Custom Plans. Define the tiers, pricing, and perks.
  • Need strategy help? Read: Membership Design Playbook

6. Set Up Referrals​

  • Decide if you want to reward patients for bringing in friends.
  • Action: Go to Settings > Loyalty & Rewards and enable the Referral Bonus rule, setting the points awarded for successful referrals.

7. Brand Your Patient App​

  • Ensure the app looks like your clinic.
  • Action: Go to App Builder > App Information. Upload your clinic logo, set your brand colors, and arrange your Home Screen widgets.

8. Add Your Staff​

  • Give your reception desk and practitioners access to their respective dashboards.
  • Action: Go to Settings > Staff Management. Add staff members and assign appropriate roles (e.g., Reception, Practitioner).

9. Print Your QR Codes​

  • Patients can scan these to download your app and check in.
  • Action: Download your unique Clinic App QR code from the Admin Panel. Print it on acrylic standees for your front desk and waiting areas.

10. Pre-Launch Test​

  • Verify everything is working before a real patient arrives.
  • Action: Create a test patient profile for yourself. Scan the QR code, log in with your phone number, and purchase a low-value treatment or membership using your card or UPI. Refund it from the Admin Panel.

You're Live! What's Next?​

Once your setup is complete, it's time to train your staff and launch to your patients.

Ready to launch your membership? Read → 14-Day Membership Launch Playbook Read → Membership Sales Scripts