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Pay Later & EMI

Selling high-value aesthetic packages (e.g., full-face laser, bridal packages, or comprehensive hair restoration) can be difficult if patients have to pay the entire cost in one lump sum.

Zennor integrates Razorpay EMI (Equated Monthly Installments) directly into your checkout flow, allowing patients to spread the cost of an expensive treatment over several months.

1. EMI vs. Memberships (The Difference)​

It is crucial that clinic managers understand the difference between EMI and Memberships to configure them correctly.

Memberships (Recurring Revenue)​

  • What it is: An ongoing, recurring subscription program (like a gym membership).
  • Example: A ₹2,999/month "Glow Club" where the patient gets 1 Hydrafacial every month.
  • Billing: The patient is billed ₹2,999 every month indefinitely until they cancel.
  • Configured via: Memberships tab.

Pay Later / EMI (Financing a One-Time Purchase)​

  • What it is: A loan or financing arrangement for a specific, high-ticket purchase.
  • Example: A ₹1,20,000 Bridal Skin Transformation package.
  • Billing: The patient takes a ₹1,20,000 loan via their bank/credit card at checkout. They pay their bank in 6 monthly installments of ₹20,000.
  • Configured via: Payments (Razorpay checkout natively).

[!CAUTION] Do not use Memberships for Financing Never attempt to use the recurring 'Memberships' feature to finance a ₹1,20,000 package by creating a "₹20,000/mo Membership" for 6 months. If a patient's card fails in month 3, you are left unpaid for services you may have already delivered. Always use EMI for financing.

2. The Patient Checkout Flow​

When a patient adds a high-value treatment to their cart and proceeds to checkout on their phone or via a Payment Link:

  1. They select EMI / Pay Later in the Razorpay checkout drawer.
  2. Razorpay securely checks their eligibility based on their connected phone number, UPI ID, and credit/debit cards.
  3. The patient selects an EMI tenure (e.g., 3, 6, 9, or 12 months).
  4. The patient authenticates the transaction with their bank.

Standard vs. No-Cost EMI​

  • Standard EMI: The patient bears the interest cost charged by their bank.
  • No-Cost EMI (If enabled on your Razorpay account): The interest component is deducted from the clinic's settlement upfront as a subvention fee, making it appear interest-free to the patient.

Eligibility & Restrictions​

Zennor does not determine EMI eligibility. Eligibility, approval, and interest rates are determined strictly in real-time by the patient's bank and Razorpay's lending partners.

3. Clinic Economics & Settlement​

From the clinic's perspective, an EMI transaction acts exactly like a standard upfront payment.

  • Upfront Settlement: You receive the full amount of the treatment upfront (minus standard Razorpay gateway/EMI processing fees and any subvention fees) in your regular settlement cycle.
  • No installment collection risk: The clinic does not collect the installments. The EMI arrangement is strictly between the patient, Razorpay, and the patient's bank. If the patient defaults on their monthly installment to their bank, your clinic's settlement is not impacted.

4. Refunds and Cancellations​

If you need to refund a treatment that was originally purchased via EMI:

  1. Initiate the refund normally via Zennor or Razorpay.
  2. The refunded amount is routed back to the patient's bank.
  3. The patient's bank will adjust their outstanding EMI loan balance accordingly.

Note: Any processing fees or interest already charged by the bank to the patient may not be refundable, depending on the bank's policies. Ensure patients understand your clinic's refund policy before processing large EMI transactions.