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Managing Offers & Promotions

Well-timed promotions fill quiet days and bring patients back. Zennor lets you run date-bound campaigns with promo codes, spending rules and an optional launch notification.

You can access the Offers module via the Admin Panel under App Builder > Offers.

1. Types of Offers​

You can create one-time offers from the Offers screen with New Offer.

One-Time Offers​

These are your traditional, date-bound promotions. They have a specific start date and a set duration (e.g., a "Black Friday Sale" running for exactly 3 days). You control exactly when they go live and when they expire.

Older automated offers​

Birthday, membership-anniversary and lapsed-patient offers created earlier are hidden from the Offers screen, so they can't be created or edited there. New automated offers aren't available yet, so don't promise patients recurring birthday or anniversary offers.

2. Linking Offers to Treatments & Variations​

To ensure patients use the promo code correctly, you can strictly link an offer to a specific service.

  1. In Select Main Treatment, choose the treatment from your catalog.
  2. If the chosen treatment has variations (e.g., Botox 1 Area vs Botox 3 Areas), use Apply to specific options (Optional) to limit the offer to the options you pick. If you leave it empty, the offer applies to all options.
Protecting Margins

If you are running a deep discount (e.g. 50% Off), always use Apply to specific options to pick only your lower-margin service options as eligible, and leave out your highest-cost ones!

3. Configuring the Discount logic​

Zennor gives you granular control over the economics of every offer:

  • Discount Type: Choose a % discount or a Fixed ₹ discount.
  • Maximum Discount Cap (optional, for % discounts): Set a maximum monetary cap to protect against massive unpredicted usage.
  • Min. Spend: Require the patient's cart to hit a certain threshold (e.g., ₹5000) before the promo code is valid.
  • Usage Limit: Limit how many times a single patient can use the promo code (typically set to 1).

4. Visibility & App Banners​

How an offer looks in the patient's app is controlled in the Flash Sale & Banners section.

Standard Appearance​

By default, offers appear as a standard card under Featured offers on the patient app's home screen, and in the offers list opened from the home screen.

Flash Sale (Hero Banner)​

Checking the High-Priority Placement toggle (Show offer as hero banner) changes the offer's visual prominence.

  • It shows the offer as a large card under Featured offers on the home screen, and adds a New offers at your clinic banner at the top of the home screen.
  • Use this for your most important campaigns to maximize visibility.

5. Automated Push Notifications​

You do not need to manually message your patients to tell them about an offer. Zennor handles this natively.

Turn on Send launch notification and write a catchy Notification Title and Message Body. The system handles the delivery sequence:

  • For One-Time Campaigns: the system queues one launch notification when the offer first becomes live. Expiry reminders are not sent automatically.

Offer notifications reach patients who have allowed notifications on their phone and opted in to promotional messages. Tapping the notification takes the patient straight to the offer.