Memberships & Custom Plans
Memberships turn one-off visits into a regular relationship: patients pay for a plan and get a set of benefits, such as treatments each month or member pricing.
- Membership plans are public. Every patient can see and buy them in the app. Create them in App Builder > Membership.
- Custom plans are private packages for one patient: several treatments bundled at one price, such as a tailored skin course. Create one in App Builder > Custom Plans, choose the patient, then use Send invitation so it appears in their app. Each plan shows its status: Draft, Available, In Cart, Purchased, Expired or Archived.
Membership billing options
| Option | How it's charged | Available on |
|---|---|---|
| Monthly pay-once | One payment for one month | All clinics |
| Yearly pay-once | One payment for one year | All clinics |
| Monthly recurring | Charged automatically every month until cancelled | Clinic Direct clinics with a verified connection |
Recurring plans need the patient's explicit agreement to the recurring charge at checkout. Platform Route clinics sell pay-once plans; existing recurring plans keep renewing as normal. See Payments & Billing for how connections work.
Once a patient has bought a plan, its price and terms are locked for them. Editing the plan later only affects new purchases.
When benefits start
A patient's benefits start only after Zennor has confirmed their payment with Razorpay. For recurring plans, each new month's benefits start after that month's payment is confirmed.
Cancelling a recurring plan stops future renewals. It doesn't refund the current period, and the patient keeps their benefits until the end of what they've paid for. Refunds, failed renewals and cancellations are handled separately; one never triggers another automatically.
For what happens at each stage, read the Membership Lifecycle.
Designing a good plan
- Choose the exact treatment (and variation) each benefit covers.
- Say how often the allowance refreshes, for example once a month.
- Tell patients that unused benefits expire when the allowance refreshes. Zennor does not roll them over to the next period.
For pricing and tier ideas, read Membership Design.