Your Zennor Plan
Your clinic subscribes to Zennor on a plan. Owners and trusted partners can see it under Subscription in the left sidebar.
1. Plans
| Plan | Includes |
|---|---|
| Essentials | Your branded patient app, shop and offers; memberships with auto-pay; loyalty points and rewards; order and payment notifications. |
| Growth | Everything in Essentials, plus patient support chat, marketing automations and broadcasts, friend referrals, and your clinic's own app icon. |
| Chain | Everything in Growth, priced by contract for larger clinic groups. Use Ask about Chain to talk to us. |
On Essentials, the Growth features are switched off: no Support inbox, Broadcasts or automations, referrals don't earn points, and the app keeps the Zennor icon.
2. Free trial
During a free trial your clinic has all features, whichever plan you'll move to. The Subscription page shows Trial ends with the date.
3. Paying for your plan
Essentials and Growth are paid monthly by auto-pay. On the Subscription page, choose your plan and authorise the auto-pay with Razorpay; the page shows your Current plan, Current monthly charge and auto-pay status.
- Upgrading from Essentials to Growth on an active subscription takes effect straight after you authorise the new monthly charge.
- Other plan changes show when they'll take effect before you confirm.
4. If a payment is missed or the subscription ends
If your subscription ends or an auto-pay payment fails, you keep full access for a 7-day grace period while you sort it out. During grace, Razorpay may retry the payment.
After the grace period:
- Your clinic stops taking new business: patients can't make new purchases, and your team can't record cash sales or check patients in.
- Patients keep everything they've already paid for. Your front desk can still use Scan QR to redeem their paid sessions (see Front Desk & Check-ins).
- The Admin Panel asks you to renew. Only the clinic owner or a trusted partner can renew.
Your treatments, memberships, patients and settings are kept while the subscription is inactive, and everything works again once the renewal payment is confirmed.
Questions about your plan or invoice? Email support@zennor.app.